Returns & Exchanges

At PRESS, we take pride in the freshness of our products; due to the perishable nature of our cold-pressed juices and food items, we offer a dedicated resolution process for any quality issues or damaged shipments. If your order does not meet our high standards, please contact our support team within 24 hours of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged items, packaging, and the shipping label to help our quality control team investigate the occurrence.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos of the affected products within 24 hours of receipt.

• 3.
  Review Process

  Our team will review your claim immediately to determine if a replacement or a refund to your original payment method is appropriate.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement order at no extra cost or process a full refund for the damaged goods.